We get a lot of questions about us, the store and our products, so we figured we'd try to get it all out in the open and as honest and transparent as possible for you! So, without any further ado:
Where is Labrador located?
We are comfortably situated in Edmonton, Alberta, Canada. If you're unfamiliar, we're the capital city in the second-furthest west province in the country, just shy of the great Rocky Mountains!
Who the heck are you guys?
We are two 30-something friends turned business partners, Sean Kincaid & Andrew Morren (click each name for personal Instagram accounts). Sean is "the man behind the Labrador lens" for most of our social media, and Andrew captions everything with insightful jibber-jabber.
What inspired the creation of the company?
There are a few elements to this. Most guys can attest to the fact that there aren't very many places to buy clothes, grooming products, outdoor adventure gear for themselves, or even stuff the home that speaks to them. The mall is hell on Earth, and it's hard to find things we actually like even when we do give in to it and go. On top of that, you have to go to five different places to get all the things you need, eat greasy mall food in between, drive there and back, park in the free-for-all insanity parking lot, etc etc! Shipping is a small price to pay for the convenience of curated high-quality products that other guys just like you (including Sean and I), have already tried out "in the field".
Why the name, "Labrador"?
To be honest, it's just a name I've (Andrew) always liked, and a place I've always wanted to go! We're not Maritimers, or Labrador Retriever dads (although we are big dog fans).
What is the "Modern Wild Man"?? Am I one?
The Modern Wild Man is a non-elitist club of men (and women -- we don't discriminate, here), who live in the modern world, but have a wild, adventurous, curious heart and soul. He often finds himself in the wilderness, bonding with nature and wildlife, dreaming out his window, traveling (or planning to), and find any way to escape regular, everyday life. If this sounds like you, then you're definitely a Modern Wild Man. Welcome to the pack!
How are you different than other online stores?
We're the same, but different. While most "men's stores" are focused only on specific things like shaving or beards or clothing, we like to carry a wide variety of specific things. Does that make sense? Labrador's goal isn't to carry something of everything, nor is it to carry the most variety of one particular type of thing. We only carry the products that we actually use and admire, and sell them because we think you will too.
Do you ship outside of Canada?
We do... for the most part. Many products we carry are from local merchants without the means to do so, yet. You'll know when you checkout whether the product ships to your location. If your hopes are up and you get that bad news, feel free to use the chat feature in the bottom-right of your browser or our contact form to ask us for recommendations!
What does shipping cost?
For nearly all orders within Canada (some restrictions do apply), your first item is $10 CAD, and every item thereafter (to the same address) is $5 CAD each. Larger, heavier items have different shipping options, but we are always willing to work out a way for you! Again, if you have concerns on this, use the chat feature in the bottom-right of your browser or our contact form to see if we can work out a better option for you. Keep in mind the next question below when asking, though!
Do you have stock of _____?
The way Labrador works is different than most other store you buy from online. We actually don't keep stock of most products in the shop! We partner with all of the brands we list their products as a way to increase and strengthen their brand wingspan. When we make a sale, they make a sale! We do it because we love the brand and it's products.
How can we find you on social media?
That one's easy! Here are some links:
Do you have a physical/brick-and-mortar store?
Sure don't! As mentioned above in the "do you have stock of _____" section, we don't physically carry (most) products listed in our shop!
What do I do if I can't find what I'm looking for?
Well, pending that you're not looking for the fountain of youth or the meaning of life, we can probably help you out here.
If it's a product you KNOW we carry but you can't seem to find it, it might be that it's out of stock and de-listed. It could also mean there is an error on the site we should know about! Chat with us (bottom right of your browser), or contact us HERE if this occurs!
If you were hoping to find something and we don't carry it, also let us know! We're always looking for awesome new products and suggestions can often make that happen! Don't be a stranger.
How long will it take for my order to arrive?
This kind of depends on a few factors. Because our products ship from all over the place, and some are made-to-order and some are stocked, it can really vary. Most products ship within approximately three days, but that can change. Some are within a day, too! It also depends where you are situated in comparison to where it's shipping from, and if you're ordering multiple products from multiple merchants! We try to give you as accurate of an estimation as possible for each order so you're not left guessing, as well as tracking information.
If you have any more questions, concerns or suggestions, don't hesitate to contact us HERE. No question is a stupid question, plus Sean is really lonely...